Businesses can also choose to receive notifications in the Messenger app to remind them to get back to customers in a timely manner. The new business inbox in Messenger will make it easy and convenient for businesses to respond quickly. Customers nowadays have a lot of questions about store hours, product availability, delivery and pick-up options, and more. According to a Hubspot survey, 90% of customers rate an immediate response as important or very important when they have a marketing or sales question. ![]() We also know that small businesses need tools that are reliable and easy to use to help grow their online presence and communicate with customers. According to our research, over 90% of Facebook business admins already use Messenger to chat with friends and family, and we hear from many that they don’t want to download and manage multiple apps. Today we’re launching a new business inbox in Messenger to help businesses respond to customer messages and easily toggle between their personal and business accounts in the Messenger app. ![]() By Mike Weingert, Product Manager, Messenger June 9, 2020
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